Hotel cancellation terms are one of the major deciding factors for a guest making a booking. With OTAs promoting free cancellation as one of their major selling points consumers have grown to enjoy booking flexibility.

Today’s hotel guests are empowered and informed, which in some ways is very positive. However, it has also led to a trend of guests making multiple bookings far in advance, before cancelling ones…

This week we’ve been brushing up on the best ways to deal with high cancellation rates. Cancellations are one of the inevitable issues that arise, and they – especially last-minute cancellations – can wreak havoc with…