[SLIDESHARE] How to Fight Bad Reviews
93% of guests think reviews are important when they’re booking a hotel room.
53% of people wouldn’t book a hotel room without a review.
80% read more than a dozen.
Reviews are hugely important to your hotel – they can make or break your online reputation. So how can you fight bad ones?
We’ve laid out 3 areas to focus on:
- Respond to bad reviews when appropriate – and to overwhelmingly positive ones, too!
- Promote reputation management on a team level within your hotel
- Place reviews and social media on your own website to keep people on-site
For all the details, check out the presentation!