What is the Importance of the Digital Customer Journey?
In today's highly competitive hospitality landscape, understanding the digital customer journey is...
Here are the best hotel customer retention strategies
'Customer retention' is pretty up there in a hotelier's goals. It's no good getting someone to the...
Prepare your hotel for winter bookings
Who could have predicted the type of recovery the hospitality and tourism industries have been...
How can automation help your hotel run more efficiently?
'2022 is the year of automation' What is automation? Automation refers to anything (a...
How to attract 'digital travellers'
We're veering into autumn and it won't be too much longer until 2022 comes to a close. Given this,...
Working with Galgorm, a hotel collection with over 98% direct business
Galgorm Resort is Northern Ireland’s premier luxury hotel and spa. Sitting amongst 163 acres of...
How can you improve guest communication?
Anytime a customer comes into contact with a business, however remote, they have an opportunity to...
Making metasearch work for you
With an estimated 5.6 billion searches made per day, Google has 90.46% of the search engine market...
Attracting new kinds of digital travellers
There is a lot of 'new' to be recognised, dealt with and accommodated for in the aftermath of the...
10 top tips for handling negative reviews
81% of travelers always or often read reviews before booking their accommodations. A glowing...
10 things to look for in a hotel booking engine provider
Your hotel booking engine provider should give you a highly flexible, fully controllable,...
78% increase in bookings for Fitzpatrick Castle Hotel
Fitzpatrick Castle Hotel is an 18th century 4 star luxury castle hotel located minutes from...
Why is social media marketing so crucial for your hotel?
Social media marketing is such a crucial part of keeping your hotel consistently present and...
